Support
We're here to help. Find answers below or reach out directly.
General Support
Questions about the app, your account, subscriptions, or features.
Privacy Questions
Questions about your data, account deletion, or our Privacy Policy.
Frequently Asked Questions
What is a wake window?
A wake window is the amount of time your baby stays awake between one sleep and the next. It includes feeding, playtime, diaper changes, and the wind-down routine before sleep.
Is the app free?
Snoozy is free to use during early access. In the future, premium features will be available through an optional subscription ($1.99/month or $16.99/year).
How do I share with my partner or caregiver?
Use the Family Sharing feature in the app. Create a family group and send an invite. Once they join, everyone can see and log sleep for your baby.
How accurate are the wake-window estimates?
Estimates improve as you log more sleep data. Each prediction includes a confidence level so you know when to trust the timing and when to stay flexible. Always use your baby's cues alongside the estimate.
Is this medical advice?
No. Snoozy is an informational tool for parents and caregivers. It does not provide medical advice, diagnosis, or treatment. Always consult your pediatrician with health concerns. See our Medical Disclaimer for more.
How do I cancel my subscription?
Subscriptions are managed through your Apple ID. Go to Settings > Apple ID > Subscriptions on your iPhone to manage or cancel.
How do I delete my account?
You can request account deletion from within the app. Once deleted, we will remove or de-identify your personal information, except where retention is required by law.
What data do you collect?
We collect the minimum data needed to provide the service — your account info, baby profiles, sleep logs, and device information. We do not sell your data. See our Privacy Policy for full details.